Follow The Good Customer on her customer service focused blog. As she journeys into the big wide world of consumerism, she will deconstruct the whole customer experience.
It’s a happy mission to reveal exceptional customer service as well as expose those who lack it.
In the course of her escapades, The Good Customer shares her experiences, good products, good food, and good deals.
It was a glorious feeling when I clicked on the OK button and instantly received a note with a confirmation number. Seconds later my email program notified me of incoming mail. It was official – my room at the W Hotel in Seattle, WA had been confirmed. My confirmation email thanked me for booking with them and asked me questions – “What is the purpose of my visit? Is it for a special occasion? Do I have any questions or concerns regarding my upcoming visit?” The email... (more...)
WHAT? : Vancouver 2010 Winter Olympics Mittens. Woven with an acrylic and wool blend and lined inside with polar fleece, these mitts bear the country’s maple leaf emblem on the palm-side. WHY?: They are the “IT” item of the Vancouver 2010 Olympics. Not only are they the official “torchbearer” mittens, but it seems that everyone at the games – spectators and participants alike – are sporting a pair. All net proceeds from sales of these mittens go towards ”Own... (more...)
WHAT? : Bento box – tuna & salmon sashimi, vegetable & prawn tempera, potato croquette, salad, rice. WHY? : Delicious and affordable. If you frequent this restaurant, then you are probably familiar with it’s loyal following of patrons. Don’t be surprised if you have to wait for a table during their dinner hours. On this particular visit, I’ve discovered that “lunch” is the perfect time to enjoy their delicious Japanese fare. Minimal wait times plus wonderful... (more...)
WHAT? : 40% off your entire purchase at Kate Spade Outlet retail stores. Limited to 10 items per customer. WHY? : Outlet prices PLUS an additional 40% off!  Time to get your “shop” on this President’s Day long weekend. WHEN? : February 13 – 15, 2010 WHERE? : Check out their website for the closest outlet store. Click here for locations. Popularity: 1% [?] Read More →
L’Apothiquaire Vietnam In the midst of bustling Ho Chi Minh city, the metropolis of Vietnam, you can find a myriad of spas and beauty salons. I have frequented a multitude of these spas over the years – primarily because the services are a fraction of the costs in North America. It’s always pleasant to stumble upon a diamond in the rough. L’Apothiquaire in Ho Chi Minh is such the jewel. To give you some insight into the spa culture of this city, let me tell you what to... (more...)
WHAT? : Kinerase skin lotion WHY? : Because it contains a secret ingredient : N6-furfuryladenine. Sounds like something out of a chemistry text book, doesn’t it?  You then might ask yourself – do I really want this on my face? Oh yes, you do!  Otherwise known as “kinetin”, this plant-based antioxidant has been found to delay age related change in plants. Studies have shown that the compound may also delay or prevent a range of cellular changes associated with aging... (more...)
“Oh look …. a castle!”  In the midst of newly constructed high rises, hotels, and shopping centres lies this beautiful “castle”. What used to be a predominantly residential area is now awakened with the boom of commercialism. And with that the Khaisilk Corporation has added another restaurant to their list – Cham Charm Gallery Cuisine. As noted in it’s name, the establishment is both a restaurant and gallery. From what I know, a great deal of attention... (more...)
WHAT? : Pear, Brie and Prosciutto Sandwich WHY? : Because it may be the most amazing sandwich… ever. Who would think that a combination of blue brie, sliced pear, prosciutto, roasted walnuts, lettuce, oil & vinegar served on a baguette could taste so good? HOW MUCH? : $8.25 WHERE? : Finch’s Tea & Coffee House; 353 Pender Street, Vancouver BC, V6B 1T3, 604-899-4040Â Â Â Â Â Â Â Â Â http://finchteahouse.com/menu.htm TIP: The fine people at Finch’s make all their sandwiches... (more...)
The time had come to refill my depleting Nepresso capsule supply. Oh goody! It’s always a treat to visit the one and only Nespresso Boutique in downtown Vancouver. It had been awhile since my last visit and I was excited to try the new espresso blends from their 2009 Variations collection. When I arrived at the store, I head directly over to the cashier counter to order my capsules. As the sales personnel fills my order, I ask her about the 3 new different blends. She informs me that there... (more...)
WHAT?: One night sale at all participating Banana Republic stores in Canada. Receive 30% off your purchase of $100 or more. WHY?: For those of you who are not already “shopped out” from the holidays. Or for those of you who still have money left after the holidays…. to shop WHEN?: January 14, 2010 – from 5:00 pm until closing HOW? : Print coupon and present to cashier upon checkout.  Can’t see image below? - CLICK HERE for coupon. ... (more...)
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