The Good Customer

 

This was my second visit to Stella’s on Cambie in Vancouver.  http://stellasbeer.com/cambie/

We did not have reservations but the hostess was very pleasant and offered us a seat in their lounge while we waited. The wait staff at the bar were super friendly. As we were sitting there enjoying our cocktails, I couldn’t help but notice that almost every staff member that walked by us tried to make eye contact and smile. Nice! So often when I visit a busy restaurant, I feel invisible because all the servers are rushing around. It was obvious that almost every one of Stella’s staff try to make an effort to acknowledge their customers and anticipate their needs. Also noticed that there was no shortage of personnel working for the size of restaurant. Nothing more frustrating than trying to flag down restaurant staff with no avail or to wonder… hmmm, where is our server? are they on a break? or have they gone home for the day?  Did not encounter any of these issues here. Our server offered EXCELLENT service from beginning to end. 

Kudos to Stella’s!                                                                                                                 

 

Conclusion: More staff = Better Customer Service?                                           

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