~The sum of "all good"~
Such great Chinese restaurants in Greater Vancouver. I often wish that the food quality was on par with their service. I have seriously stopped pining for good service in these types of restaurants. Recently I made a visit to EMPIRE CHINESE RESTAURANT in Richmond, BC. First, not having to wait for a table is like having the gates of heaven open up. We were seated, served tea, and proceeded to order. Nothing exciting in terms of service. However there is not much service that can be offered after the food is brought to the table. Or is there? Maybe after visiting countless Chinese restaurants I have been conditioned to expect less? I found myself looking around to the other tables; the other customers… everyone looked happy enough. No disgruntled customers to be seen. Although I did witness some unpleasant customer behaviour. It’s a challenge to be a “good customer” in a restaurant with a constant cacophony of clanging dishes and chatter. In this situation it is sometimes necessary to be a “loud customer”. Perhaps the personnel have been conditioned to the behaviours of their customers and have adopted an attitude of indifference? I was on my way out the door feeling yet again unmoved with the customer service when not one, but TWO of the personnel looked me in the eye and said “thank you”. And I think I may have caught a glimpse of a smile. Wow! It’s amazing how 2 little words can change one’s experience. From being unmoved I now felt good… felt good about visiting the restaurant, felt good about spending my money there, and felt good enough to write about my experience. Low expectations or good experience? You decide.
Dim sum goodness + “thank you” = the sum of “all good”
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