The Good Customer

~Coffee Bar at Nespresso Vancouver~

I have been a proud owner of a Nespresso machine for almost a year now. Every time I interact with their employees, whether in person or on the phone, I keep waiting for something to go terribly wrong. Why? …. because the customer service is “too good to be true”!

Since receiving my “Nessie” (yes, I named it) through courier, I have received enough correspondence from Nespresso that would shock Canada Post.

And what is Nespresso sending me?

• New product information
• Coupons or promotions
• Customer satisfaction correspondence

In addition to snail mail, I have received numerous phone calls from Nespresso. Why are they calling me? For feedback! Yes, apparently they care about my thoughts. By focusing on clients individually, Nespresso is able offer personalized service. 

Visiting the one and only Nespresso boutique in Vancouver is reminiscent of a posh lounge. The shiny white interior pegged with the colourful coffee capsules is a treat for the eyes. 

Don’t be surprised if you are invited to try their products when you visit their boutique. They are more than happy to whisk you away to their pristine coffee bar. The sampling of their coffee/espressos is an experience in it’s itself. If you are interested, the personnel are eager to give you an abundance of information. I never knew that there were so many dimensions to an espresso. (Note: This is not like a Costco sample table where the cranky staff member gives you a dirty look for taking 2 crackers.) Never are you rushed or pressured to purchase anything. Perched on the bar stool at the Nespresso coffee bar, sipping your espresso with square of dark chocolate is a sublime experience.

The store personnel possess outstanding product knowledge. Quite amazing… since they have over 16 espresso varieties, several different accessory lines, and a number of machines. I am under the assumption that they all underwent a vigorous training program.

Nespresso constantly tries to engage their clients with new products. From ever-changing limited edition espresso varieties, to their own line of sugars, chocolate, and drink recipe books. What’s next?…. Nespresso cream? Sweet!

PS. I have visited the Nespresso retail store in Hong Kong on several occasions and have received the same level of exceptional service. They truly are a world wide and world class company.

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