The Good Customer

good customers deserve good service

Try Before You Buy?

Posted by Ange On October - 16 - 2009
~Homesense/Winners~

~Homesense/Winners~

 

***This post only pertains to the location at 491 W 8th Ave, Vancouver, BC.***

Rules of the Fitting Room – A Lesson

  1. Upon approaching the fitting room area, have all your garments ready to go (otherwise attendant will become impatient)
  2. Hang items on rack for attendant (otherwise attendant will order you to do so)
  3. Make sure you hang all your items back on the hangers after you finish your fitting (otherwise you will be reprimanded by the attendant)
  4. Be sure to wait before you exit – to enable the attendant to count the number of items you are returning (otherwise the attendant will assume you have stolen something and physically stop you from departing the area)

I realize that crime is a problem but customers don’t need to be treated like potential criminals. I believe that the same security measures could be addressed without the tacky militant act.

Lesson for Winners: Treat your customers with a bit of respect. (otherwise your customers will not enjoy their shopping experience)

 The Good Customer has frequented this location a number of times and unfortunately has encountered or observed the same “fitting room tactics” on countless occasions. Although this retailer is not a high end department store, this type of conduct towards their customers is tasteless and undesirable.

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