The Good Customer

good customers deserve good service

Who’s In The Market?

Posted by Ange On November - 30 - 2009
~Matt's In The Market~

~Matt's In The Market~

Nestled in Pike Place  – Seattle’s historic waterfront public market, is Matt’s In The Market. A casual fine dining establishment in a quaint setting on the 3rd floor of the Corner Market building. The inviting space boasts high arched windows allowing for natural light and a tremendous view of the market and parts of Elliot Bay.

The minute we walked into the restaurant, we were greeted warmly by one of the staff members. We were lead to a table in the middle of restaurant. I then noticed a corner table by the window and asked if we could be seated there. The host sincerely apologized and informed me that the table was specifically requested by another reservation. Often times when I make a table change request at a restaurant I am given attitude or I am not offered any explanation or apology as to why my request cannot be obliged.

Service throughout lunch was gracious and consistent. We felt fully catered to from the moment we sat down to the time of our departure. I noticed that the restaurant was busy at about 90% capacity, but all of the service personnel seemed cool, calm, and collected.  Oh, did I mention happy too? Nice to see employees actually enjoying their job. Makes for a pleasant environment. Less chaos is a good thing!

Upon our departure, we needed to make a stop at the “facilities”. The location of the washrooms were outside of the restaurant. Instead of giving us directions, the host actually walked us out to its location. What service!

As we made out way out, we were asked how we enjoyed our dining experience. It’s such a simple question but I don’t hear it often enough. It’s not unusual for the server to ask how your food is after you have been served. But I cherish the times when I am asked about my experience at the end of my visit. So often restaurants lose sight of the big picture – sometimes its not just about the food. One’s dining experience encompasses many aspects such as service and atmosphere.

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