Located throughout the US, Sur La Table is a retail store that specializes in house wares, most notably, kitchen ware. Whenever I visit one of their stores, I am overwhelmed with the grand selection of inventory. A true paradise for the “cook’”, “baker”, and “host/hostess” in all us.
The highlight of this store has always been their product availability. However, a recent visit to one of their retail stores in Seattle, WA, has left me thoroughly impressed with their customer service.
My visit to their Pike Place Market location was on a busy weekend, and the traffic going through the store was constant. There seemed to be staff spread out evenly throughout the store. As I meandered through the aisles, I encountered many store personnel. Must have come in contact with at least 4 staff members during my 20 minute visit. Each and every one of them greeted me and asked if I needed any assistance. Observed that they made every attempt to approach all other customers as well.
I am usually a pretty self sufficient shopper, but on this occasion I decided to ask someone for assistance. The personnel was not only pleasant, but was familiar with the store’s products. I received great advice and suggestions.
This visit registered on my radar because I felt that that I received great customer service above and beyond the perfuctory “Hi, can I help you?”. There was more than just one “shining star” – every one of their personnel offered the same notable service. I was impressed with their extensive product knowledge – especially since their product inventory is astonishing. Plus, the service was highly personable.
Two forks up for Sur La Table !
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