The Good Customer

• yes, even when you are having a crappy day – a fake smile is better than no smile

• this makes the encounter personal; it makes the person on the receiving end feel that they are seen as an individual and not just another “worker bee”; it acknowledges their presence

• c’mon, it’s common courtesy. Please say “please and thank-you” where needed; just because you are the consumer, it doesn’t exempt you from having basic manners

• does your server have a glass on each finger and plates lined up their arm? well then it’s highly unlikely that they will be able to stop by your table to pick up your credit card for the check – let’s all try to be a little more understanding… please
• is the store personnel with another customer, on the phone (not personal, I hope), conducting other business? – don’t interrupt, its rude.

• you may not be the only customer present; everybody deserves a good customer experience

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