Having been away from my hairdresser for 3 months I found myself frantically searching for a stylist here in Vancouver.¬†Searching the world wide web for reviews on hair salons in the city proved to be unsatisfactory…. until I stumbled¬†upon www.toniguyblog.com. Since choosing a hairstylist is a very personal decision, I relish in reading the “bios” of different stylists. In addition to information on their salon, I saw many posts by people asking for suggestions and pricing.¬†There were also posts by clients¬†commenting¬†on past experiences. Toni¬†& Guy answered almost all the posts in a timely fashion. They¬†refer people to certain¬† stylists as well as¬†recommend people¬†come in for free consultations.¬†Although I know that many other salons offer this service I don’t often see it¬†openly¬†suggested. Knowing that the salon encourages these free consultations gives the customer the assurance that it’s ok to just “check it out”. Fabulous! I decided to enter a post – trying to be as detailed as possible with¬†my¬†hair type and what I¬†envisioned as an end result. I received a reply within 24 hrs. They offered names of 2 stylists at both of their locations.¬†It’s often intimidating to walk into a high-end salon for the first time – you’re not familiar with the stylists, the pricing of their services, etc. With their blog as a customer liason¬†tool, I¬†believe that Toni & Guy are committed to¬†providing their clients with an exceptional experience.¬†Without ever having visited the salon, I felt confident in making the decision to book an appointment.
Lesson Of The Day:¬† “Providing your customers with information and options is paramount to a good customer experience.”
Coming Soon …… My Visit to Toni & Guy – The Hair Diaries – Entry 2
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