The Good Customer

WHAT? :  CUT & COLOUR promotion at Toni & Guy Vancouver.  For $90, you can get a fab haircut AND a full head colouring. Add $30 for highlights. Promotion is valid for new clients and is only with specific stylists/colour technicians. Limited time only.

WHY? : With spring in full swing, it’s time for a new do. And who can say “no” to this irresistable offer from a reputable salon?

HOW? : Offer is valid at the Kitslano location. Call salon for an appointment.

WHERE? :

 www.toniguyblog.com

Popularity: 1% [?]

 

For those of you who are in “the know” of all things beautiful in Hong Kong, have undoubtedly heard of Paul Gerrard – a well established beauty salon.

The Good Customer loves to do her research before embarking into any new establishment – especially beauty salons.

After delving into the world wide web, to search for a reputable place to have my locks clipped, I came across Paul Gerrard Salon.  What is this? A dedicated page that had info and bios of their whole team – hair stylists, estheticians, nail technicians, assistants. There is also detailed information on their services plus pricing. Love it! In addition, you can also book your appointment online. How convenient is that?  Love it!

I choose my stylist from the thumbnail pictures and made my appointment online. 2 days before my appointment, I get a reminder text (sms) message from the salon. 1 day before my appointment, I receive a personal call from the salon. How courteous and efficient. Seems like they run a well-oiled, tight ship of an operation. Love it!

The day of  appointment arrived. After carefully manoeuvring my way up the knobby steps of Pottinger Street in Central, I found my way to the 2nd floor of Wah Hing House.

The interior of the salon is dated due to the age of the building it is housed in. What is lacking in ambience is made up by the down-to-earth, and super friendly staff. Love it!

This is not your average high-end salon chock full of starlets and wealthy housewives. You will not find hipster assistants scurrying around the “too cool for school” stylists.

Clientele consists mostly of expats and most of the stylists are not local Hong Kongers.  Apparently, this salon is renowned for their hair colouring/hi-lighting services for blondes.

Service is gracious without being pretentious. Love it!

Those of you seeking a day of pampering, can also indulge in the salon’s esthetician and nail services.

Popularity: 3% [?]

~Toni & Guy Vancouver~

The much anticipated appointment at Toni & Guy has arrived. Yippee! 2 days before this appointment, the staff at the salon rang me up to confirm my appointment. Thoughtful.

I walked into the sun-drenched salon on a weekday afternoon. As I approached the reception area, the woman behind the counter smiled warmly. She addressed me by name and welcomed me. As she was helping me into my ‘salon gown” she informed me that my stylist was just finishing up with a client and would be with me momentarily. It was really moments later that I was whisked over to my stylists’ chair. As a customer, I am always appreciative when my appointments are on schedule. Punctuality demonstrates a well run company that is respectful of their customer’s time.

Unsure of what I wanted to do with my hair, I was in need of professional advice. After an in-depth consultation with the stylist, several options were suggested. I appreciated the time he spent in order to get to know me, my lifestyle, and my preferences. During the consultation, another staff member was standing by observing. I soon found out that he was a colour technician. During the session my stylist did mention that having some highlights would give my cut more dimension. He left it as a suggestion and did not pressure me into having another service. After my cut and blow dry, the colour tech came by the chair to say “hi” and to check out the results.

All of the staff were exceptionally friendly and professional. Every one of their staff make an effort to acknowledge you. It was apparent that they really strive to give their customers an experience to remember. Not only did I feel pampered, I also left with a fabulous hair cut.

If you’ve missed it… ENTRY 1 from The Hair Diaries : http://www.thegoodcustomer.com/2009/09/the-hair-diaries-entry-1/

Hmmm…. What’s next? Perhaps some colour and highlights are in order.

Popularity: 3% [?]

For all you folks in the Lower Mainland…..

In “good customer” style – I have to share all news good.  Upon a visit to acquire some products at Eccotique Spa in Vancouver, I received ”paper goodness”. A COUPON! What consumer doesn’t like coupons? I’m not certain if you receive one upon any purchase or if you need to spend a certain amount to qualify. My purchase was around $30.

The coupon is $10.00 off any spa service $50 and over. It is valid until the end of Oct 09.

Always nice to see businesses offering perks to their clientele. Full marks to Eccotique for the pampering.

~Limited Time Offer!~

Popularity: 1% [?]

Having been away from my hairdresser for 3 months I found myself frantically searching for a stylist here in Vancouver. Searching the world wide web for reviews on hair salons in the city proved to be unsatisfactory…. until I stumbled upon www.toniguyblog.com. Since choosing a hairstylist is a very personal decision, I relish in reading the “bios” of different stylists. In addition to information on their salon, I saw many posts by people asking for suggestions and pricing. There were also posts by clients commenting on past experiences. Toni & Guy answered almost all the posts in a timely fashion. They refer people to certain  stylists as well as recommend people come in for free consultations. Although I know that many other salons offer this service I don’t often see it openly suggested. Knowing that the salon encourages these free consultations gives the customer the assurance that it’s ok to just “check it out”. Fabulous! I decided to enter a post – trying to be as detailed as possible with my hair type and what I envisioned as an end result. I received a reply within 24 hrs. They offered names of 2 stylists at both of their locations. It’s often intimidating to walk into a high-end salon for the first time – you’re not familiar with the stylists, the pricing of their services, etc. With their blog as a customer liason tool, I believe that Toni & Guy are committed to providing their clients with an exceptional experience. Without ever having visited the salon, I felt confident in making the decision to book an appointment.

Lesson Of The Day:  “Providing your customers with information and options is paramount to a good customer experience.”

Coming Soon …… My Visit to Toni & Guy – The Hair Diaries – Entry 2

Popularity: 1% [?]