The Good Customer

Writing this post on Orla Kiely (Hong Kong) has been on my “to-do” list for some time now. Sadly, by the time I got around to it, I found out that the boutique had closed it’s doors here in Hong Kong. Sniff Sniff!

To pay homage to their “once” Hong Kong store, I hereby post this entry.

I’ve been a admirable fan of the kitschy, 60s -inspired line, Orla Kiely. Faring from the UK, this brand is most notably known for it’s bright and colourful line of handbags, clothing, housewares, and linens. High quality materials coupled with whimsical designs, these products are sure to inspire your playful yet feminine side.

Up until last year (2009), Orla Kiely had 2 boutiques in Hong Kong. After the closure of it’s Times Square (Causeway Bay) location, only one remained in Hong Kong – the boutique in Central on Wyndham Street.

I have patronized both locations and have always been impressed with the service. Sales personnel are not condescending and seem genuinely willing to assist with any questions or suggestions. And let me tell you, this type of service can be hard to come by within the confines of this bustling city.

The real bonus for all you fans of this label – is the price!!! If you have shopped in the UK or the USA for Orly Kiely products, you will be pleasantly surprised to know that most of their products are sold for LESS in Hong Kong.

Another tip is, the boutique in Hong Kong consistently have promotions or sales – and they are indeed fabulous. Unfortunately, this boutique does not advertise these sales and therefore we, as consumers, are forced to check in periodically, for promotions. But who’s complaining? I love a reason to shop! Yes, even window shopping counts.

Before it’s closure on February 28, 2010, the store had a closing out sale. Items were being sold for below cost!!! Initially I felt that I had missed a great opportunity, but upon reflection, it’s probably for the best…. I’m sure I heard my pocketbook heave a big sigh of relief. For all you that made it out to the sale, I hope you procured some fabulous deals.

To my fellow Orla Kiely fans, a moment of silence for our dear friend ….

If anyone should know of where to purchase products from this brand in Hong Kong now, please drop us a comment. I know it would be much appreciated.

Popularity: 21% [?]

Located throughout the US, Sur La Table is a retail store that specializes in house wares, most notably, kitchen ware. Whenever I visit one of their stores, I am overwhelmed with the grand selection of inventory. A true paradise for the “cook’”, “baker”, and “host/hostess” in all us.

The highlight of this store has always been their product availability. However, a recent visit to one of their retail stores in Seattle, WA, has left me thoroughly impressed with their customer service.

My visit to their Pike Place Market location was on a busy weekend, and the traffic going through the store was constant. There seemed to be staff spread out evenly throughout the store. As I meandered through the aisles, I encountered many store personnel. Must have come in contact with at least 4 staff members during my 20 minute visit. Each and every one of them greeted me and asked if I needed any assistance. Observed that they made every attempt to approach all other customers as well.

I am usually a pretty self sufficient shopper, but on this occasion I decided to ask someone for assistance. The personnel was not only pleasant, but was familiar with the store’s products. I received great advice and suggestions.

This visit registered on my radar because I felt that that I received great customer service above and beyond the perfuctory “Hi, can I help you?”. There was more than just one “shining star” – every one of their personnel offered the same notable service. I was impressed with their extensive product knowledge – especially since their product inventory is astonishing. Plus, the service was highly personable.

Two forks up for Sur La Table !

Popularity: 1% [?]

WHAT? : Nespresso‘s Friends and Family E-Store.

WHY? : Discounts on select machines and accessories

WHEN? : November 20 to December 01, 2009

HOW? : Visit    www.nespressofriendsandfamily.com.

• Choose CANADA for country
• You will need to log in. In the ACCESS KEY field enter Dulsao1109

~ Happy Shopping! ~

Popularity: 9% [?]

~Nespresso Cups~

What?: ‘Essenza’ Espresso & Lungo set.  Glass cups with resin saucers.

Why?: Great presentation of your caffeinated beverage. Love the tiny textured handles!

How much? : Set of 2 Espresso Cups – $17 usd;  Set of 2 Lungo Cups – $21 usd;  Set of 4 (Espresso & Lungo) Cups – $29 usd

Where? :  Nespresso Boutiques and www.nespresso.com

Popularity: 6% [?]

Who doesn’t like to score a deal? Homesense and Winners have doubled up to take over the world. Bring your battle gear when you visit – because it can be a war zone. Although there are great deals to begotten… my customer experience level here has usually been less than desirable. I’ve always given this establishment the benefit of the doubt… but no more excuses!

Please remember to bring your patience – you’ll need it. The employees here minus well work in a warehouse. I often wonder if they realize that there are actual customers in the store. Many of times they are so wrapped up in reorganizing products, unloading new stock, or doing inventory that you are made to feel that you are in their way – that you are a nuisance for shopping in the aisle where they are working.

The checkouts are almost always insufficiently staffed, leading to long wait times for their customer. Once you actually reach the checkout personnel, there is no effort on their part to redeem themselves. No smile, no apologies, and sometimes no thank you. It is perfunctory service at the most.

Although you may be able to find a “prize” here, sometimes it’s not an winning experience.

Popularity: 1% [?]