Once upon a time I travelled to the land of Staples to make a photocopy. I decided to walk around to see if I needed to purchase anything. 20 minutes later I was standing in line to pay for my items. After the sales associate rang up my purchases I asked if I needed a key/card counter for the self service photocopier. I was told I needed to purchase a card for a minimum of $1.00 value.
ME: $1.00?? But I only want 1 copy.
CASHIER: You have to purchase a card.
ME: For $1.00?? How much is 1 copy?
CASHIER: 7 cents
ME: ….. soooo, I can’t just pay 7 cents for a copy?
CASHIER: (exsaperated) Nope. You need a card.
ME: (speechless)
CASHIER:Â You can use the card with the remaining value next time you copy.
ME: But I just want 1 copy!!!! There won’t be a next time!
CASHIER: Well it’s a gift card so you can use it towards your purchases.
ME: (thinking to myself) Why couldn’t she have been more clear sooner?
ME: So you’re telling me that in order to use your self-serve copiers, I need to buy a gift card worth at least $1.00? There is no other way for me to pay for a 7 cent copy?
CASHIER: Yes
At this point, I told her that I wanted a refund for my purchases… and then proceeded to buy a $1.00 gift card. I made my 1 copy. Carried all my items back to the check out…made the purchase, and gave her back the gift card (now worth $0.93 cents) to use towards that purchase. HONESTLY!… it doesn’t have to be this difficult! I realize that this was not the cashiers’ fault. She was probably following protocol. But this experience was “painful”… like pulling a staple out of your finger. OUCH!
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